The Importance of Training When Onboarding an EHR System
Between administrative duties, keeping up with the ever-changing nature of the industry, and finding ways to improve the quality of your patient care, implementing a new EHR system can seem like a daunting task. Like any challenge, the best way to approach it is one step at a time, so in today’s post, we’re cover to cover one essential aspect of every EHR implementation plan: training.
As the developers of the VersaSuite, the top-rated national hospital management system, we’re here to help you with anything your facility needs to succeed. Get in touch with us to schedule a free demonstration of our EHR software, and read on to learn more about how you can use training to set your staff up for success!
1. Set the Right Expectations
Start early. Setting the right expectations and explaining your motivations before you begin the transition process are both important, but you should also take action and begin the training process as soon as possible. Your staff will have varying levels of familiarity with technology, and making the transition to cutting-edge technology will take more time for some than it will for others. By beginning the training process as soon as possible, you’re setting your team — and ultimately your patients — up for success.
2. Frame Training Positively
You have a busy staff. Their days are full from the time they arrive until the time they go home, and some members will understandably feel that they simply don’t have time for training. Others may feel like they will be able to learn how to use the new system without training, or that training sessions are simply a waste of time. Though these feelings are both common and understandable, they can lead to resentment and skepticism, which ultimately make your transition much more difficult.
Remind everyone at your facility that EHR systems are an investment in efficiency and patient care, and that a short-term investment in learning more about the system will ultimately lead to valuable long-term gains.
3. Get Feedback
Real-time feedback is one of the most valuable things your workforce can give you. Gather thoughts, concerns, ideas, and other forms of feedback during your transition and well after the new EHR system has been implemented. Whether you choose to send out surveys, hold seminars, or arrange one-on-one meetings with your staff, you’ll gain valuable information about what people understand and where they could benefit from additional training.
4. Don’t Stop
No matter how you’ve been using an EHR system, we can’t overstate the importance and value of training. New staff members need to be trained about how to use the system properly, and veteran staff members will almost always benefit from refresher courses. As we discussed in the previous section, you should gather feedback from your staff in order to determine how to prioritize your training sessions.
5. Rely on Your EHR Software Team
Transitioning to a new EHR system is difficult, but you don’t have to do it alone. While some EHR system vendors will leave you to smooth out the bumps in the road after you’ve purchased their software, we provide our clients with support throughout the entire process. If you have any questions about your new system, don’t hesitate to contact a member of VersaSuite! We know that transitioning to new EHR medical software can be a complex process, and our friendly team will be there to help whenever you need it.
Needing some more perspective on best practices for training staff? Software Advice also, has an excellent article on the “Five Best Practices for Training Staff on Using a New EHR”.
Contact VersaSuite for a Free Demo
We hope that today’s entry will help you successfully implement your new system and set your staff up for success. Be sure to read through the rest of our posts if you found today’s entry useful, as we’re always adding new resources designed to help you improve your facility and provide better care to your patients.
Would you like a free, no-obligation demonstration of VersaSuite’s fully comprehensive EHR medical software? Get in touch with us and we’ll schedule a demo at time that works for you.
We look forward to speaking with you!