6 Ways to Help Your Staff Adjust to a New EHR System
Between pessimistic attitudes, poor internal communication, an unclear vision of what the new system will accomplish, and many other factors, it’s no surprise that so many medical institutions struggle to successfully implement new EHR systems.
If your medical facility is in need of a new EHR system, then get in touch with the team at VersaSuite and we’ll help you determine exactly what you need and assist you through the entire implementation process.
How to Set Your Staff up for a Successful EHR System Implementation
1. Have a Vision
Before you start preparing your facility for a new EHR system, you need to determine what you want to get out of it. Are you wanting to improve internal communication? Would you like to make it easier for patients to schedule appointments? Without a clear vision of how a new system will improve your workflow and allow your staff to provide better patient care, you could find yourself solving current issues while inadvertently creating others.
2. Lead Effectively
Change is often difficult to embrace. Even if it’s for the better, people often push against change instead of adapting and adjusting.
As you begin planning the introduction of a new EHR system, work with both stakeholders and your facility’s leadership team to frame the change in positive terms. Set high standards and work to help your leadership team understand the ins and outs of the new system. There will always be questions and skepticism, but preparing your leaders with the information they need to clearly communicate the benefits and features of your new EHR system will make it significantly easier to help your workforce understand how they’ll benefit in the long run. In one of Forbes articles, they discuss undertanding the changes clearly by gathering information in detail to effectively communicate decision making choices to the team, as well as understanding their concerns.
3. Maintain a Positive Attitude
There’s power in positivity.
Implementing a new EHR system is a partnership between your institution, your staff, and your stakeholders. Every party involved in the transition needs to understand how and why the system will benefit them and your patients, and it may take several training sessions before everyone is fully on board.
None of this is to say that there won’t be difficult days or times of adversity — that’s just a part of any transition. But approaching challenging circumstances with a solutions-oriented attitude and a positive outlook is often the difference between success and failure, so do what you can to help everyone in your facility stay positive and forward-thinking during your transition.
4. Prioritize Communication
Many transitions end up going poorly because communication between teams and leadership ceases after the new system has been implemented. People mistakenly believe that they’ll be able to use the system without asking follow-up questions or troubleshooting, but this couldn’t be further from the truth. In fact, implementing a new EHR system is really more of a beginning than an ending. Once you’ve fully implemented your new system, make clear and consistent communication even more of a priority to ensure that users and stakeholders are able to request additional training, ask follow-up questions, and resolve issues. You can also have your leadership team schedule one-on-one meetings or send out surveys to get a better understanding of how people are feeling.
5. Rely on Past Experience
Even if you’ve never made the transition to a new EHR system before, we can almost guarantee that there’s someone in your facility who has. While they’ll have experience with a different system and implementation plan, they have valuable insight into what worked and what didn’t during their transition. Sit down with them and have an honest conversation about their experience. If they’re willing, you may want to ask them to help your leadership team maintain the positive, forward-thinking mindset we discussed in previous sections. After all, they’ve seen the benefits of a new EHR system for themselves!
6. Recognize Cultural Shifts
At its core, a transition to a new EHR system is a transition in culture. You’re changing how departments communicate, how patients schedule appointments and get prescriptions, and countless other routine features to which your staff has become accustomed. This is a great opportunity to help your team develop a culture of organization, thoroughness, and professionalism using your new EHR medical software.
When you choose to work with VersaSuite, you’re choosing to work with a team that has seen countless culture shifts after the implementation of a new EHR system. We’re invested in your success, so please don’t hesitate to ask our team any questions you have along the way.
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We hope that today’s post will help you set your hospital up for success as you prepare to implement a new EHR system. We regularly post informational articles and other helpful resources, so be sure to follow us on social media and bookmark our blog!
If you’re looking for EHR medical software that works for you, then get in touch with the team at VersaSuite to learn more about our fully comprehensive software. We’ve designed a platform that’s flexible, affordable, interoperable, and capable of handling all of your hospital’s needs. Give us a call or get in touch with us online when you’re ready to see why we’re the top rated national hospital management system.